Innovation Resources

Innovation Resources

References for Innovators

Creativity

Downie, M., Eshkar, S., & Kaiser, P. (2012). Creative Collaborations. http://www.helsinkidesignlab.org/files/1191/original.pdf
Seelig, T. L. (2012). InGenius: a crash course on creativity (1st ed). HarperOne. 1
Koberg, D. (2003). The universal traveler: a soft-systems guide to creativity, problem-solving, and the process of reaching goals (Updated classic ed). Crisp Learning. 2
Arnheim, Rudolf. (1997). Visual thinking. University of California Press.
Simon, H. A. (1996). The sciences of the artificial (3rd ed). MIT Press.
Pye, D. (1995). The nature and art of workmanship. Herbert Press. 3
McKim, R. H. (1980). Experiences in visual thinking (2d ed). Brooks/Cole Pub. Co. 4

Design (General)

Johansson-Sköldberg, U., Woodilla, J., & Çetinkaya, M. (2013). Design Thinking: Past, Present and Possible Futures. Creativity and Innovation Management, 22(2), 121–146. https://doi.org/10.1111/caim.12023
Yee, J. (2013). Design transitions. BIS Publishers. 1
Kolko, J. (2011). Exposing the magic of design: a practitioner’s guide to the methods and theory of synthesis. Oxford University Press. 2
Arnheim, Rudolf. (1997). Visual thinking. University of California Press.
Pye, D. (1995). The nature and art of workmanship. Herbert Press. 3
McKim, R. H. (1980). Experiences in visual thinking (2d ed). Brooks/Cole Pub. Co. 4
Hugh Dubberly. (n.d.). How do you design? A Compendium of Models. http://www.dubberly.com/wp-content/uploads/2008/06/ddo_designprocess.pdf

Design Thinking

Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2014). Value proposition design: how to create products and services customers want.
Johansson-Sköldberg, U., Woodilla, J., & Çetinkaya, M. (2013). Design Thinking: Past, Present and Possible Futures. Creativity and Innovation Management, 22(2), 121–146. https://doi.org/10.1111/caim.12023
Don Norman. (2013). Rethinking Design Thinking. Core77. http://www.core77.com/blog/columns/rethinking_design_thinking_24579.asp
Yee, J. (2013). Design transitions. BIS Publishers. 1
Kumar, V. (2013). 101 design methods: a structured approach for driving innovation in your organization. Wiley. 2
Seelig, T. L. (2012). InGenius: a crash course on creativity (1st ed). HarperOne. 3
Doorley, S. (2012). Make space: how to set the stage for creative collaboration. John Wiley & Sons. 4
Blank, S. G., & Dorf, B. (2012). The startup owner’s manual: the step-by-step guide for building a great company : vol. 1. K&S Ranch.
Hassi, L., & Laakso, M. (2011). Conceptions of Design Thinking in the Design and Management Discourses. http://www.mindspace.fi/wp-content/uploads/2013/12/HassiLaakso_IASDR_FINAL.pdf
Lucy Kimbell. (2011). Rethinking Design Thinking. Design and Culture, 3(3). http://www.designstudiesforum.org/journal-articles/rethinking-design-thinking-part-i-2/ 5
Helsinki Design Lab. (2011). In Studio: Recipes for Systemic Change. http://helsinkidesignlab.org/instudio/ 6
Kolko, J. (2011). Exposing the magic of design: a practitioner’s guide to the methods and theory of synthesis. Oxford University Press. 7
Bill Moggridge. (2010). Design Thinking: Dear Don.... Core77. http://www.core77.com/blog/columns/design_thinking_dear_don__17042.asp
Don Norman. (2010). Design Thinking: A Useful Myth. Core77. http://www.core77.com/blog/columns/design_thinking_a_useful_myth_16790.asp
Osterwalder, A. (2010). Business model generation: a handbook for visionaries, game changers, and challengers. Wiley. 8
Johansson, U., & Woodilla, J. (2009). Towards an Epistemological Merger of Design Thinking, Strategy and Innovation. http://www.designfakulteten.kth.se/sites/default/files/1.44194TOWARDS_AN_EPISTEMOLOGICAL_MERGER_OF_DESIGN_THINKING_STRATEGY_AND_INNOVATION_JW.pdf
Brown, T. (2009). Change by design: how design thinking transforms organizations and inspires innovation (1st ed). Harper Business. 9
Martin, R. L. (2009). The design of business: why design thinking is the next competitive advantage. Harvard Business Press. 10
Koberg, D. (2003). The universal traveler: a soft-systems guide to creativity, problem-solving, and the process of reaching goals (Updated classic ed). Crisp Learning. 11
Arnheim, Rudolf. (1997). Visual thinking. University of California Press.
Simon, H. A. (1996). The sciences of the artificial (3rd ed). MIT Press.
Pye, D. (1995). The nature and art of workmanship. Herbert Press. 12
McKim, R. H. (1980). Experiences in visual thinking (2d ed). Brooks/Cole Pub. Co. 13
Design Thinking. (n.d.). Wikipedia. http://en.wikipedia.org/wiki/Design_thinking
Design Kit. (n.d.). Design Kit. http://designkit.org/
Szczepanska, J. (n.d.). Design thinking origin story plus some of the people who made it all happen. Medium. https://medium.com/@szczpanks/design-thinking-where-it-came-from-and-the-type-of-people-who-made-it-all-happen-dc3a05411e53
Drake, C., Drenttel, W., & Cerminaro, D. (n.d.). Design and the Social Sector: An Annotated Bibliography. http://designobserver.com/feature/design-and-the-social-sector-an-annotated-bibliography/30158 14

Design for Startups and Entrepreneurs

Downie, M., Eshkar, S., & Kaiser, P. (2012). Creative Collaborations. http://www.helsinkidesignlab.org/files/1191/original.pdf
Blank, S. G., & Dorf, B. (2012). The startup owner’s manual: the step-by-step guide for building a great company : vol. 1. K&S Ranch.
Ries, E. (2011). The lean startup: how today’s entrepreneurs use continuous innovation to create radically successful businesses (1st ed). Crown Business. 1
Osterwalder, A. (2010). Business model generation: a handbook for visionaries, game changers, and challengers. Wiley. 2
The product design sprint: a five-day recipe for startups. (n.d.). http://www.gv.com/lib/the-product-design-sprint-a-five-day-recipe-for-startups

Design in the Public Sector

Bason, C. (2014). Design for policy. Gower.
Mazzucato, M. (2014). The entrepreneurial state: debunking public vs. private sector myths (Revised edition). Anthem Press.
How Public Design? (2013). MindLab. http://mind-lab.dk/en/how-public-design-2013/
How design can help address modern challenges in public services. (2012, December 17). The Guardian. http://www.theguardian.com/public-leaders-network/blog/2012/dec/17/design-public-service-challenges
Helsinki Design Lab. (2011). In Studio: Recipes for Systemic Change. http://helsinkidesignlab.org/instudio/ 1
Seddon, John. (2008). Systems thinking in the public sector the failure of the reform regime ... and a manifesto for a better way. Triarchy Press. http://site.ebrary.com/id/10603938
Pye, D. (1995). The nature and art of workmanship. Herbert Press. 2
Drake, C., Drenttel, W., & Cerminaro, D. (n.d.). Design and the Social Sector: An Annotated Bibliography. http://designobserver.com/feature/design-and-the-social-sector-an-annotated-bibliography/30158 3
Bunt, L., & Christiansen, J. (n.d.). Innovation in Policy: Allowing for Creativity, social complexity and uncertainty in public governance. http://www.nesta.org.uk/publications/innovations-policy
Bason, C. (n.d.). Designing Co-Production: Discovering New Business Models for Public Services. MindLab. http://mind-lab.dk/wp-content/uploads/2014/09/Discovering_co-production_by_design.pdf
Partnership for Public Service, & IDEO. (n.d.). Innovation in Government (Partnership for Public Service and IDEO). http://www.ideo.com/images/uploads/news/pdfs/InnovationInGovernment.pdf
OECD. (n.d.). Observatory of Public Sector Innovation. Observatory of Public Sector Innovation. https://www.oecd.org/governance/observatory-public-sector-innovation/
2020 Public Services Hub at the RSA (UK). (n.d.). http://www.rsa2020publicservices.org.uk/
The Public Policy Lab. (n.d.). http://publicpolicylab.org/

Entrepreneurship

Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2014). Value proposition design: how to create products and services customers want.
Mazzucato, M. (2014). The entrepreneurial state: debunking public vs. private sector myths (Revised edition). Anthem Press.
Blank, S. G., & Dorf, B. (2012). The startup owner’s manual: the step-by-step guide for building a great company : vol. 1. K&S Ranch.
Pine, B. J. (2011). The experience economy (Updated ed). Harvard Business Review Press. 1
Ries, E. (2011). The lean startup: how today’s entrepreneurs use continuous innovation to create radically successful businesses (1st ed). Crown Business. 2
Osterwalder, A. (2010). Business model generation: a handbook for visionaries, game changers, and challengers. Wiley. 3
Steve Blank’s Tools and Blogs for Entrepreneurs. (n.d.). Steve Blank’s Tools and Blogs for Entrepreneurs. http://steveblank.com/tools-and-blogs-for-entrepreneurs/
The product design sprint: a five-day recipe for startups. (n.d.). http://www.gv.com/lib/the-product-design-sprint-a-five-day-recipe-for-startups

Innovation (General)

Kumar, V. (2013). 101 design methods: a structured approach for driving innovation in your organization. Wiley. 1
HBR’s 10 must reads on innovation. (2013). Harvard Business Review Press. 2
Plan I: The Case for Innovation-Led Growth. (2012). Nesta. http://www.nesta.org.uk/publications/plan-i 3
Downie, M., Eshkar, S., & Kaiser, P. (2012). Creative Collaborations. http://www.helsinkidesignlab.org/files/1191/original.pdf
Clark, T. (2012). Business model you: a one-page method for reinventing your career. Wiley. 4
Belsky, Scott. (2012). Making ideas happen: overcoming the obstacles between vision and reality. Portfolio.
Helsinki Design Lab. (2011). In Studio: Recipes for Systemic Change. http://helsinkidesignlab.org/instudio/ 5
Christensen, C. M. (2011). The innovator’s dilemma: the revolutionary book that will change the way you do business. Harper Business.
Pine, B. J. (2011). The experience economy (Updated ed). Harvard Business Review Press. 6
Johansson, U., & Woodilla, J. (2009). Towards an Epistemological Merger of Design Thinking, Strategy and Innovation. http://www.designfakulteten.kth.se/sites/default/files/1.44194TOWARDS_AN_EPISTEMOLOGICAL_MERGER_OF_DESIGN_THINKING_STRATEGY_AND_INNOVATION_JW.pdf
Brown, T. (2009). Change by design: how design thinking transforms organizations and inspires innovation (1st ed). Harper Business. 7
OECD, & Eurostat. (2005). Oslo Manual. OECD Publishing. http://www.oecd-ilibrary.org/science-and-technology/oslo-manual_9789264013100-en
Koberg, D. (2003). The universal traveler: a soft-systems guide to creativity, problem-solving, and the process of reaching goals (Updated classic ed). Crisp Learning. 8
Arnheim, Rudolf. (1997). Visual thinking. University of California Press.
Simon, H. A. (1996). The sciences of the artificial (3rd ed). MIT Press.
March, J. G. (1993). Organizations (2nd ed). Blackwell.
OECD. (n.d.). OECD Innovation Strategy. http://www.oecd.org/site/innovationstrategy/ 9
Innovation Games: Online and in-person games to help companies facilitate innovation. (n.d.). http://www.innovationgames.com/
Innovation Communities: Trust, mutual learning and action. (n.d.). Nordic Innovation. http://www.nordicinnovation.org/Publications/innovation-communities-trust-mutual-learning-and-action/
Helsinki Design Lab. (n.d.). Legible Practises. Legible Practices. http://www.helsinkidesignlab.org/legiblepractises/ 10
Information Technology and Innovation Foundation, K. F. (Ed.). (n.d.). Global Innnovation Policy Index. http://www.itif.org/publications/global-innovation-policy-index 12

 

Innovation Games

Michalko, M. (2006). Thinkertoys: a handbook of creative-thinking techniques (2nd ed). Ten Speed Press. 1
Innovation Games: Online and in-person games to help companies facilitate innovation. (n.d.). http://www.innovationgames.com/

Innovation and Development

Innovation for Development Report. (2010). http://www.innovationfordevelopmentreport.org/
Innovation Policy: A Guide for Developing Countries. (2010). The World Bank Institute. https://openknowledge.worldbank.org/bitstream/handle/10986/2460/548930PUB0EPI11C10Dislosed061312010.pdf?sequence=1 1
Design Kit. (n.d.). Design Kit. http://designkit.org/

Innovation in the Public Sector

Mulgan, G. (2014, November 27). Innovation in the Public Sector: How can Public Organisations Better Create, Improve and Adapt? http://www.nesta.org.uk/publications/innovation-public-sector
Bason, C. (2014). Design for policy. Gower.
Mazzucato, M. (2014). The entrepreneurial state: debunking public vs. private sector myths (Revised edition). Anthem Press.
How Public Design? (2013). MindLab. http://mind-lab.dk/en/how-public-design-2013/
How design can help address modern challenges in public services. (2012, December 17). The Guardian. http://www.theguardian.com/public-leaders-network/blog/2012/dec/17/design-public-service-challenges
Bellefontaine, T. (2012). Innovation Labs: Bridging Think Tanks and Do Tanks (Policy Horizons Canada). http://www.horizons.gc.ca/eng/content/innovation-labs-bridging-think-tanks-and-do-tanks
Plan I: The Case for Innovation-Led Growth. (2012). Nesta. http://www.nesta.org.uk/publications/plan-i 1
Downie, M., Eshkar, S., & Kaiser, P. (2012). Creative Collaborations. http://www.helsinkidesignlab.org/files/1191/original.pdf
Helsinki Design Lab. (2011). In Studio: Recipes for Systemic Change. http://helsinkidesignlab.org/instudio/ 2
Innovation for Development Report. (2010). http://www.innovationfordevelopmentreport.org/
Innovation Policy: A Guide for Developing Countries. (2010). The World Bank Institute. https://openknowledge.worldbank.org/bitstream/handle/10986/2460/548930PUB0EPI11C10Dislosed061312010.pdf?sequence=1 3
Seddon, John. (2008). Systems thinking in the public sector the failure of the reform regime ... and a manifesto for a better way. Triarchy Press. http://site.ebrary.com/id/10603938
Parker, S., & Heapy, J. (2006). The Journey to the Interface: How public service design can connect users to reform. Demos. http://www.demos.co.uk/files/journeytotheinterface.pdf?1240939425
OECD. (n.d.). OECD Innovation Strategy. http://www.oecd.org/site/innovationstrategy/ 4
Design Kit. (n.d.). Design Kit. http://designkit.org/
Helsinki Design Lab. (n.d.). Legible Practises. Legible Practices. http://www.helsinkidesignlab.org/legiblepractises/ 5
Information Technology and Innovation Foundation, K. F. (Ed.). (n.d.). Global Innnovation Policy Index. http://www.itif.org/publications/global-innovation-policy-index 7
Drake, C., Drenttel, W., & Cerminaro, D. (n.d.). Design and the Social Sector: An Annotated Bibliography. http://designobserver.com/feature/design-and-the-social-sector-an-annotated-bibliography/30158 8
Bunt, L., & Christiansen, J. (n.d.). Innovation in Policy: Allowing for Creativity, social complexity and uncertainty in public governance. http://www.nesta.org.uk/publications/innovations-policy
Bason, C. (n.d.). Designing Co-Production: Discovering New Business Models for Public Services. MindLab. http://mind-lab.dk/wp-content/uploads/2014/09/Discovering_co-production_by_design.pdf
Partnership for Public Service, & IDEO. (n.d.). Innovation in Government (Partnership for Public Service and IDEO). http://www.ideo.com/images/uploads/news/pdfs/InnovationInGovernment.pdf
OECD. (n.d.). Observatory of Public Sector Innovation. Observatory of Public Sector Innovation. https://www.oecd.org/governance/observatory-public-sector-innovation/
2020 Public Services Hub at the RSA (UK). (n.d.). http://www.rsa2020publicservices.org.uk/
The Public Policy Lab. (n.d.). http://publicpolicylab.org/

Innovation Labs

Bason, C. (2014). Design for policy. Gower.
How Public Design? (2013). MindLab. http://mind-lab.dk/en/how-public-design-2013/
Bellefontaine, T. (2012). Innovation Labs: Bridging Think Tanks and Do Tanks (Policy Horizons Canada). http://www.horizons.gc.ca/eng/content/innovation-labs-bridging-think-tanks-and-do-tanks
Downie, M., Eshkar, S., & Kaiser, P. (2012). Creative Collaborations. http://www.helsinkidesignlab.org/files/1191/original.pdf
Doorley, S. (2012). Make space: how to set the stage for creative collaboration. John Wiley & Sons. 1
Innovation Games: Online and in-person games to help companies facilitate innovation. (n.d.). http://www.innovationgames.com/
The product design sprint: a five-day recipe for startups. (n.d.). http://www.gv.com/lib/the-product-design-sprint-a-five-day-recipe-for-startups
Bason, C. (n.d.). Designing Co-Production: Discovering New Business Models for Public Services. MindLab. http://mind-lab.dk/wp-content/uploads/2014/09/Discovering_co-production_by_design.pdf
Partnership for Public Service, & IDEO. (n.d.). Innovation in Government (Partnership for Public Service and IDEO). http://www.ideo.com/images/uploads/news/pdfs/InnovationInGovernment.pdf
The Public Policy Lab. (n.d.). http://publicpolicylab.org/

Open Innovation

Nesta. (2010). Open Innovation: From Marginal to Mainstream. http://www.nesta.org.uk/publications/open-innovation

Positive Design

Burnett, B., & Evans, D. (n.d.). Designing Your Life: How to Build a Well-Lived, Joyful Life. Retrieved May 13, 2021, from https://designingyour.life/the-book/
Birsel, A. (n.d.). Design the Life You Love. Retrieved May 14, 2021, from https://www.aysebirsel.com/book
Delft Institute of Positive Design. (n.d.). Delft Institute of Positive Design. http://studiolab.ide.tudelft.nl/diopd/

Quotations

  • “To describe the problem is part of the solution.”
    Karl Gerstner (1964)
  • "One of the main reasons to build a prototype of your idea is that problems and solutions co-evolve. Building an approximation of what you think the solution is helps you understand what you didn't understand about the problem."
    Robert Shaw
  • “You cannot discover new oceans unless you have the courage to lose sight of the shore.”
    Anonymous
  • “Held in the palms of thousands of disgruntled people over the centuries have been ideas worth millions – if they only had taken the first step and then followed through.”
    Robert M. Hayes
  • “Q: Age is no guarantee of efficiency. James Bond: And youth is no guarantee of innovation.”
    Skyfall (2012)
  • “Only puny secrets need protection. Big discoveries are protected by public incredulity.”
    Marshall McLuhan, Take Today: The Executive as Dropout (1972)
  • “The impossible is often the untried.”
    J. Goodwin
  • “Frustration with people in power is a perennial complaint among creative minds: Michelangelo and da Vinci were infuriated by their employers’ limited ambitions and their peers’ conservative natures, in the same way creative people are today.”
    Scott Berkun
  • “If it’s a good idea, go ahead and do it. It is much easier to apologise than it is to get permission.”
    Grace Hopper, computer scientist (1906–92)
  • “Large corporations welcome innovation and individualism in the same way the dinosaurs welcomed large meteors.”
    Dilbert
  • “Most businesses organize for operation, not innovation.”
    Chris Conley (2007)
  • “Mindless habitual behavior is the enemy of innovation.”
    Rosabeth Moss Kanter
  • “Innovative ideas are rarely rejected on their merits; they’re rejected because of how they make people feel. If you forget people’s concerns and feelings when you present an innovation, or neglect to understand their perspectives in your design, you’re setting yourself up to fail.”
    Scott Berkun
  • “It’s easy to come up with new ideas; the hard part is letting go of what worked for you two years ago, but will soon be out of date.”
    Roger von Oech
  • “Governments will always play a huge part in solving big problems. They set public policy and are uniquely able to provide the resources to make sure solutions reach everyone who needs them. They also fund basic research, which is a crucial component of the innovation that improves life for everyone.”
    Bill Gates
  • “Don’t worry about people stealing your ideas. If your ideas are any good, you’ll have to ram them down people’s throats.”
    Howard H. Aiken
  • “Discovery consists of seeing what everybody has seen and thinking what nobody has thought.”
    Albert von Szent-Gyorgy
  • “No matter who you are, most of the smartest people work for someone else.”
    Bill Joy, 1990
  • “The reason to have a design firm is to have lunch every day with interesting people”
    Jay Doblin
  • “Collaborative innovation is a state of mind. A belief that none of us is as smart or capable as all of us."
    Saul Kaplan
  • “The myth of methodology, in short form, is the belief that a playbook exists for innovation and...it removes risk from the process of finding new ideas.”
    Scott Berkun
  • “Starting and growing a business is as much about the innovation, drive and determination of the people who do it as it is about the product they sell.”
    Elon Musk
  • “The greatest scientists are artists as well.”
    Albert Einstein
  • “It’s often not until people try their own hands at innovation or entrepreneurship that they see past the romance and recognize the real challenges.”
    Scott Berkun
  • “Until one is committed, there is hesitancy, the chance to draw back—Concerning all acts of initiative (and creation), there is one elementary truth that ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves, too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favor all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamed would have come his way. Whatever you can do, or dream you can do, begin it. Boldness has genius, power, and magic in it. Begin it now.”
    William Hutchinson Murray
  • “Capital isn’t so important in business. Experience isn’t so important. You can get both these things. What is important is ideas. If you have ideas, you have the main asset you need, and there isn’t any limit to what you can do with your business and your life.”
    Harvey Firestone
  • “The 'Design Thinking' label is not a myth. It is a description of the application of well-tried design process to new challenges and opportunities, used by people from both design and non-design backgrounds. I welcome the recognition of the term and hope that its use continues to expand and be more universally understood, so that eventually every leader knows how to use design and design thinking for innovation and better results.”
    Bill Moggridge
  • “You can write the entire history of science in the last 50 years in terms of papers rejected by Science or Nature.”
    Paul C. Lauterbur
  • “A surprising number of innovations fail not because of some fatal technological flaw or because the market isn’t ready. They fail because responsibility to build these businesses is given to managers or organisations whose capabilities aren’t up to the task… Most often the very skills that propel an organisation to succeed in sustaining circumstances systematically bungle the best ideas for disruptive growth. An organisation’s capabilities become its disabilities when disruptive innovation is afoot.”
    Clayton Christensen, The Innovator’s Dilemma
  • “Institutions will try to preserve the problem for which they are the solution.”
    Clay Shirky
  • “Cutting the deficit by gutting our investments in innovation and education is like lightening an overloaded airplane by removing its engine. It may make you feel like you're flying high at first, but it won't take long before you feel the impact.”
    Barack Obama
  • “It must be borne in mind that the object being worked on is going to be ridden in, sat upon, looked at, talked into, activated, operated, or in some way used by people individualy or en masse.”
    Henry Dreyfuss
  • “Just as energy is the basis of life itself, and ideas the source of innovation, so is innovation the vital spark of all human change, improvement and progress.”
    Ted Levitt
  • “We owe our existence to innovation. We owe our prosperity to innovation… We owe our future to innovation… Innovation isn’t a fad – it’s the real deal. The only deal. Our future no less than our past depends on innovation.”
    Gary Hamel
  • "Design has no special subject matter of its own apart from what a designer conceives it to be."
    Richard Buchanan (Wicked Problems in Design Thinking, 1992)
  • “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders in all those who would profit by the new order, this lukewarmness arising partly from fear of their adversaries…and partly from the incredulity of mankind, who do not truly believe in anything new until they have had actual experience of it.”
    Niccolò Machiavelli
  • “When you grow up you tend to get told that the world is the way it is and your life is just to live your life and try not to bash into the walls too much…that’s a very limited life. Life can be much broader once you discover one simple fact—everything around you that you call life was made up by people that were no smarter than you…shake off this erroneous notion that life is there and you’re just going to live in it versus make your mark upon it. Once you learn that, you will never be the same again.”
    Steve Jobs
  • “Innovation comes from people meeting up in the hallways or calling each other at 10.30 at night with a new idea, or because they realised something that shoots holes in how we’ve been thinking about a problem. It’s ad hoc meetings of six people called by someone who thinks he has figured out the coolest new thing ever and who wants to know what other people think of his idea. And it comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much. We’re always thinking about new markets we could enter, but it’s only by saying no that you can concentrate on the things that are really important.”
    Steve Jobs, quoted in Businessweek, May 1998
  • “Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better.”
    Samuel Beckett
  • “Daring ideas are like chessmen moved forward; they may be beaten, but they may start a winning game.”
    Goethe
  • “You can't suppress creativity, you can't suppress innovation.”
    James Daly
  • “Many great ideas have been lost because the people who had them could not stand being laughed at.”
    Anonymous
  • “By idolizing those whom we honor, we do a disservice both to them and to ourselves…we fail to recognize that we could go and do likewise.”
    Charles V. Willie
  • “Driving a system to do more will not be enough if something different is needed.”
    Charlie LeadbeaterNesta, UK
  • “Innovation distinguishes between a leader and a follower.”
    Steve Jobs
  • “Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.”
    William Pollard
  • “You can’t Six Sigma your way to high-impact innovation.”
    Bruce Nussbaum (2005)
  • “What we’ve done to encourage innovation is make it ordinary.”
    C. Wynett, Procter & Gamble
  • “Many technologists think that advantageous innovations will sell themselves, that the obvious benefits of a new idea will be widely realized by potential adopters, and that the innovation will therefore diffuse rapidly. Unfortunately, this is very seldom the case. Most innovations in fact diffuse at a surprisingly slow rate.”
    Everett M. Rogers
  • “The world is moving so fast these days that the man who says it can’t be done is generally interrupted by someone doing it.”
    Elbert Hubbard, philosopher (1856–1915)
  • “Those who do not want to imitate anything, produce nothing.”
    Salvador Dali
  • “The best way to have a good idea is to have a lot of ideas.”
    Dr. Linus Pauling
  • “A design attitude views each project as an opportunity for invention that includes a questioning of basic assumptions and a resolve to leave the world a better place than we found it.”
    Richard Boland & Fred Collopy (2004), Managing as Designing
  • “Our wretched species is so made that those who walk on the well-trodden path always throw stones at those who are showing a new road.”
    Voltaire
  • "Innovation is a practice laying somewhere between science and art."
    Robert Shaw
  • “Never before in history has innovation offered promise of so much to so many in so short a time.”
    Bill Gates
  • “If you think of [opportunity] in terms of the Gold Rush, then you’d be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn’t a last nugget. Every new thing creates two new questions and two new opportunities.”
    Jeff Bezos
  • “Innovation is the central issue in economic prosperity.”
    Michael Porter
  • “Innovation — any new idea — by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.”
    Warren Bennis
  • “If you’re not prepared to be wrong, you’ll never come up with anything original.”
    Sir Ken Robinson
  • “The innovation point is the pivotal moment when talented and motivated people seek the opportunity to act on their ideas and dreams.”
    W. Arthur Porter
  • “Care about people’s approval and you will be their prisoner.”
    Tao Te Ching
  • “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.”
    George Bernard Shaw
  • "If you are not ashamed of your product when you launched, you launched too late"
    Reid Hoffman, Founder, LinkedIn
  • “Never innovate to compete, innovate to change the rules of the game.”
    David O. Adeife
  • “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.”
    Michelangelo
  • “It’s important not to overstate the benefits of ideas. Quite frankly, I know it’s kind of a romantic notion that you’re just going to have this one brilliant idea and then everything is going to be great. But the fact is that coming up with an idea is the least important part of creating something great. It has to be the right idea and have good taste, but the execution and delivery are what’s key.”
    Sergey Brin, founder of Google
  • “One of the challenges of innovation is figuring out how to wipe your mind clean about what you should be doing at any given moment, and not having a religious attachment to what's gotten you there thus far.”
    Andrew Mason
  • “In big industry new ideas are invited to rear their heads so they can be clobbered at once. The idea department of a big firm is a sort of lab for isolating dangerous viruses.”
    Marshall McLuhan
  • “The nature of an innovation is that it will arise at a fringe where it can afford to become prevalent enough to establish its usefulness without being overwhelmed by the inertia of the orthodox system.”
    Kevin Kelly
  • “Innovation has nothing to do with how many R & D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R & D. It's not about money. It's about the people you have, how you're led, and how much you get it.”
    Steve Jobs
  • “Many people still believe a better mousetrap is all it takes. But of the 2000+ mousetraps patented, only two have sold well, and they were both designed in the 19th century. A good idea doesn’t sell itself although most ‘lone inventors’ make the mistake of thinking it will.”
    Andrew Hargadon, How Breakthroughs Happen: The Surprising Truth About How Companies Innovate (2003)
  • “The future is already here—it’s just not evenly distributed.”
    William Gibson
  • “People don't buy what you do, they buy why you do it.”
    Simon Sinek
  • “If you can, be first. If you can’t be first, create a new category in which you can be first.”
    Al Ries and Jack Trout, The 22 Immutable Laws Of Marketing (1994)
  • “Organizations, by their very nature are designed to promote order and routine. They are inhospitable environments for innovation.”
    T. Levitt
  • “The key to success is for you to make a habit throughout your life of doing the things you fear.”
    Vincent Van Gogh
  • “It’s tough when markets change and your people within the company don’t.”
    Harvard Business Review
  • "The reason for the success of innovation consultancies lies in their ability to break paradigms rooted in organizational politics, traditions and financial incentives."
    Robert Shaw
  • “A discovery is said to be an accident meeting a prepared mind.”
    Albert von Szent-Gyorgyi
  • “Throughout history, people with new ideas—who think differently and try to change things—have always been called troublemakers.”
    Richelle Mead
  • “Creativity is thinking up new things. Innovation is doing new things.”
    Theodore Levitt
  • "A goal or decision without a deadline has no urgency. Ideas are great but there's nothing like a deadline to focus the mind."
    Robert Shaw

Service Design

Yee, J. (2013). Design transitions. BIS Publishers. 1
Osterwalder, A. (2010). Business model generation: a handbook for visionaries, game changers, and challengers. Wiley. 2
Drake, C., Drenttel, W., & Cerminaro, D. (n.d.). Design and the Social Sector: An Annotated Bibliography. http://designobserver.com/feature/design-and-the-social-sector-an-annotated-bibliography/30158 3
Howard, J. (n.d.). Design for Service. http://designforservice.wordpress.com/
Stickdorn, M., & Schneider, J. (n.d.). This is Service Design Thinking. http://thisisservicedesignthinking.com/
Service Design Books. (n.d.). http://www.servicedesignbooks.org/

Social Innovation

Downie, M., Eshkar, S., & Kaiser, P. (2012). Creative Collaborations. http://www.helsinkidesignlab.org/files/1191/original.pdf
Helsinki Design Lab. (2011). In Studio: Recipes for Systemic Change. http://helsinkidesignlab.org/instudio/ 1
Design Kit. (n.d.). Design Kit. http://designkit.org/
Drake, C., Drenttel, W., & Cerminaro, D. (n.d.). Design and the Social Sector: An Annotated Bibliography. http://designobserver.com/feature/design-and-the-social-sector-an-annotated-bibliography/30158 2

Toolkits

Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2014). Value proposition design: how to create products and services customers want.
Nesta. (2014). Development Impact and You (DIY Toolkit). Development Impact and You. http://diytoolkit.org/
Design Methods - Toolkit. (2014). http://medialab.hva.nl/toolkit/
Clark, T. (2012). Business model you: a one-page method for reinventing your career. Wiley. 1
Osterwalder, A. (2010). Business model generation: a handbook for visionaries, game changers, and challengers. Wiley. 2
Koberg, D. (2003). The universal traveler: a soft-systems guide to creativity, problem-solving, and the process of reaching goals (Updated classic ed). Crisp Learning. 3
Design Kit. (n.d.). Design Kit. http://designkit.org/

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